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Fair and impartial processes
Complaints & Appeals
Information about raising concerns and requesting review of decisions.
Our approach
MMT aims to handle complaints and appeals confidentially, fairly and without disadvantage to the person raising the matter.
Making a complaint
Provide the relevant details in writing to info@mastermaritimetraining.com.au. MMT will acknowledge, review and respond in accordance with the approved policy and procedure.
Appealing a decision
Appeals concerning enrolment, assessment or another decision should be lodged within the timeframe in the current approved policy.
Documents
Contact MMT for the applicable complaints and appeals policy and procedure. Approved student documents will be provided before enrolment. Ask us about the available internal and external review pathways.
Ready to plan your next step?
Talk with us about your experience, career goals and the training pathway that suits you.